Lettings Information
Our Services
Landlord Fees
Core Service Fees
Fully Managed – monthly management
Ongoing management of the property, including rent collection, landlord and contract-holder communication, maintenance coordination, periodic property inspections and day-to-day management in accordance with the instructed service.
13.20% of monthly rent (inc. VAT)
Initial setup / marketing fee
Covers the initial setup and marketing of the property, including preparation for advertising, enquiry handling, accompanied viewings, applicant progression and preparation of the standard Occupation Contract.
£480.00 (inc. VAT)
Tenant Find – marketing / setup
Covers marketing, accompanied viewings, applicant progression and setup of the Occupation Contract where ongoing management is not required.
£480.00 (inc. VAT)
Additional Services & Charges
Deposit protection
Registration and administration of the security deposit with the relevant tenancy deposit scheme where Ramsay & White is responsible for protection.
No charge
Deposit deduction
Administration of proposed deposit deductions at the end of the Occupation Contract as part of the instructed management service.
No charge
Deposit dispute
Reasonable assistance with deposit negotiations and the deposit-scheme dispute process where required.
No charge
Energy Performance Certificate (EPC)
Arrangement of an Energy Performance Certificate by an accredited assessor where required.
£80.00 (inc. VAT)
Electrical Installation Condition Report (EICR)
Arrangement of an Electrical Installation Condition Report by a suitably qualified contractor.
£185.00 (inc. VAT)
Gas Safety Certificate
Arrangement of the annual gas safety inspection and certificate by a suitably qualified Gas Safe engineer.
£90.00 (inc. VAT)
Tenancy / contract renewal
Liaising with the parties and preparing renewal documentation where a new fixed-term Occupation Contract is agreed.
£120.00 (inc. VAT)
Contract amendments / additional terms
Preparation of landlord-requested amendments or additional terms beyond Ramsay & White’s standard Occupation Contract.
£72.00 (inc. VAT)
Additional property inspection
An additional property inspection requested outside the routine inspections included within the instructed management service.
£24.00 (inc. VAT)
Management transfer (from another agent)
Administration involved in taking over management from another agent, including transfer and review of relevant property, contract and deposit information.
£120.00 (inc. VAT)
Third-party inventory / check-out
Arrangement of an independent inventory, schedule of condition and/or check-out report where instructed.
£180.00 (inc. VAT)
Statutory declaration claim
Preparation or administration of a statutory declaration or equivalent statement where required.
£60.00 (inc. VAT)
Court / tribunal attendance
Attendance by Ramsay & White staff at a court or tribunal where agreed with the landlord. External legal or third-party costs are separate where applicable.
£120.00 (inc. VAT)
Void management standard contractor fund
No standard contractor fund is required solely for the Void Management Service. Actual contractor, utility or third-party costs remain payable where incurred.
No charge
Abortive tenancy – landlord withdrawal
Payable where a commencement date has been agreed but the landlord withdraws before occupation, in accordance with the Terms of Business.
£480.00 (inc. VAT)
Abortive tenancy – property marketed / tenant introduced
Payable where the circumstances set out in the Terms of Business apply following marketing or introduction of a prospective contract-holder.
£240.00 (inc. VAT)
Rent & Legal Protection – rent up to £2,000 pcm
Optional rent and legal protection service for qualifying Occupation Contracts, subject to eligibility and the applicable policy terms.
£36.00 per month (inc. VAT)
Included / No Additional Charge
Standard referencing / credit reference
Standard applicant and guarantor referencing is included within the applicable setup or marketing fee. No separate referencing charge applies.
Included within applicable setup / marketing fee
Standard Occupation Contract
Preparation of Ramsay & White’s standard Occupation Contract is included within the applicable setup or marketing fee.
Included within applicable setup / marketing fee
Additional copies of landlord statements
Additional copies of landlord statements are provided at no additional charge.
No charge
Standard notice to terminate
No additional charge where a standard notice is prepared and served as part of the instructed management service.
No charge
Routine repair / maintenance administration
No additional administration charge for arranging routine repair or maintenance works.
No charge
Routine supervision of repair / maintenance works
No additional charge for routine supervision or coordination of repair and maintenance works.
No charge
Deposit dispute assistance / negotiation
Reasonable assistance with deposit negotiations is included within the management service.
No charge
Void Management Service
No separate monthly Void Management Service fee is charged. Actual contractor, utility or other third-party costs remain payable where incurred.
No separate monthly fee
Contract-Linked / Variable Costs
Equipment / contractor costs arranged for the Landlord
Actual third-party cost, inclusive of VAT where applicable. Where applicable, an estimate will be provided before instruction.
Actual third-party cost
Contractor, utility or other third-party costs during a void period
Actual third-party cost incurred in relation to the property, inclusive of VAT where applicable.
Actual third-party cost
External legal or other third-party costs connected with statutory declaration / court work
Actual agreed third-party cost where applicable, inclusive of VAT where applicable.
Actual agreed third-party cost
Late payment interest
Calculated on overdue sums from the due date until payment in full.
4% per annum above Barclays Bank plc base rate
Debt recovery costs
Actual reasonable evidenced third-party costs incurred by Ramsay & White in recovering overdue sums, inclusive of VAT where applicable.
Actual reasonable evidenced third-party cost
Landlord-caused loss / expense, including legal costs
Actual reasonable evidenced loss or expense incurred as a direct consequence of an act or omission of the landlord.
Actual reasonable evidenced loss / expense
Tenant-payable fees not recoverable from the tenancy deposit
The actual amount lawfully due to Ramsay & White under the tenancy / Occupation Contract where it cannot be recovered from the deposit.
Actual amount lawfully due
Let Only fees following a direct arrangement after an Agent introduction
Applicable Let Only / Tenant Find fees as set out in the published schedule, inclusive of VAT, where the Terms of Business make those fees payable.
Applicable Let Only / Tenant Find fee
How variable landlord costs are calculated
Where a fixed amount cannot be stated because the charge depends on an actual contractor, supplier, legal or recovery cost, the amount payable will be the actual reasonable evidenced cost or loss described above. VAT will be included where applicable. Ramsay & White Estate Agents Ltd will not apply a charge unless it is supported by the Terms of Business and applicable law.
Tenant / Contract-Holder Fees & Costs
Effective October 2026. All fixed VATable fees shown inclusive of VAT.
Application / Core Charges
Holding deposit
Calculated as monthly rent ÷ 4.35. The holding deposit is dealt with in accordance with the Renting Homes (Fees etc.) (Wales) Act 2019.
Up to a maximum of one week’s rent
Security deposit / bond
Where a security deposit is taken by Ramsay & White, it is protected with the Deposit Protection Service (DPS) in accordance with the applicable requirements.
Property-specific amount
Standard written statement / Occupation Contract
No charge is made for the initial written statement / Occupation Contract.
No charge
Further copy of written statement
Payable where the contract-holder requests an additional copy of their written statement after the initial copy has been provided.
£60.00 (inc. VAT)
Rent arrears interest
May be charged on qualifying sums remaining unpaid for more than 7 days, where permitted.
3% per annum above Bank of England base rate
Lost keys / locks / security devices
The actual reasonable and evidenced material and contractor cost incurred where replacement is required because of the contract-holder’s breach, inclusive of VAT where applicable.
Actual reasonable evidenced cost
Missed mutually agreed check-out appointment
The actual reasonable and evidenced cost incurred where a further appointment is required because a mutually agreed check-out appointment is missed, inclusive of VAT where applicable.
Actual reasonable evidenced cost
Contract-Linked Costs / Losses
Abandoned goods / personal effects
Actual reasonable and evidenced costs incurred for removal, storage or disposal/sale of belongings left at the property, subject to the notice and contract requirements, inclusive of VAT where applicable.
Actual reasonable evidenced cost
Additional inventory / schedule of condition work
Actual reasonable and evidenced additional cost where the inventory cannot reasonably be finalised until belongings have been removed, inclusive of VAT where applicable.
Actual reasonable evidenced additional cost
Insurance loss / increased premium
Actual evidenced loss incurred by the landlord where the contract-holder’s breach causes loss under the relevant insurance provision or an increase in premium.
Actual evidenced loss
Meter / supply reinstatement
Actual reasonable and evidenced cost of reinstating facilities following an unauthorised change to a meter or utility supply arrangement, inclusive of VAT where applicable.
Actual reasonable evidenced cost
Utility reconnection / resumption
Actual reasonable and evidenced cost of reconnecting or resuming water, gas, electricity, telephone or internet services where disconnection results from the contract-holder’s non-payment, act or omission, inclusive of VAT where applicable.
Actual reasonable evidenced cost
Dishonoured / failed payment
Actual evidenced bank charge or other loss incurred as a result of a dishonoured cheque, cancelled standing order or other failed payment.
Actual evidenced bank charge or other loss
Other recoverable contractual loss
Actual reasonable and evidenced loss suffered by the landlord where the Occupation Contract lawfully makes the contract-holder responsible. Any deposit deduction will be dealt with in accordance with the contract and deposit-protection rules.
Actual reasonable evidenced loss
How variable tenant costs are calculated
Where an exact fee cannot be stated because the amount depends on the actual loss, contractor charge or supplier cost, the amount sought will be the actual reasonable evidenced cost or loss incurred - no more. VAT will be included where applicable. Invoices, receipts or other evidence will be retained where applicable. Ramsay & White will not apply a charge unless it is supported by the Occupation Contract and permitted by law.
Client Money Protection, Redress & PII
Client Money Protection
Membership Number: C0133507
Propertymark Client Money Protection Scheme
Independent Redress
Membership Number: T05121
The Property Ombudsman
Professional Indemnity Insurance
Ramsay & White Estate Agents Ltd holds Professional Indemnity Insurance with Tokio Marine HCC.
Tokio Marine HCC
Propertymark
Click here to view our Propertymark certificate.
In-house complaints procedure: View here.
Renting Homes (Wales) Act 2016 Information: https://www.gov.wales/housing-law-changed-renting-homes
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